Orders placed Monday–Friday before 5:00 p.m. are typically shipped the same day whenever possible. Please allow 1–2 business days for processing, as orders may be prepared while we are fulfilling other obligations. Once processed, standard shipping typically takes 3–5 business days.

After your order has shipped, a tracking number will be provided. Shipping timelines and delivery issues are the responsibility of the carrier once the package leaves our facility. Please use your tracking information to contact the carrier directly if any delays occur. We are happy to assist where possible, but we are not responsible for delays after shipment.

All sales are final. No returns or exchanges. If there is an issue with your order or product, please contact us immediately. The sooner you reach out, the better we can assist.

Coldheartedpookie

Woozy.Us

We are available via email, phone, or Instagram and strive to respond as quickly as possible. You may contact us at any time of day. Please note that the post office closes at 6:00 p.m., so requests requiring postal assistance may not be addressed until the next business day.